PRIVACY POLICY
Last updated: 14 June 2026
1. Introduction
MPF Inspections Group (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mpfinspectionsgroup.com.au or engage our building inspection services.
By using our services or website, you agree to the collection and use of information in accordance with this policy and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
Personal Information
We may collect the following personal information when you contact us, make a booking, or use our services:
- Full name
- Email address
- Phone number
- Property address (for inspection purposes)
- Any other information you voluntarily provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, pages visited, and time spent on the site. This information is used to improve our website and services.
3. How We Use Your Information
We use the information we collect to:
- Schedule and carry out building inspections
- Prepare and deliver inspection reports
- Communicate with you about your booking or enquiry
- Process payments
- Respond to your questions and provide customer support
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Real estate agents or property managers, where required to arrange access for an inspection
- Builders or developers, where necessary to conduct a construction stage inspection
- Third-party service providers who assist us in operating our business (such as IT, payment processing, or report delivery services), under strict confidentiality agreements
- Regulatory authorities, if required by law
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure storage, password-protected systems, and limiting access to personal information to authorised personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Inspection reports and related records may be retained for a minimum of seven (7) years in line with industry and regulatory requirements.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
8. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
MPF Inspections Group Email: michael@mpfinspectionsgroup.com.au Phone: 0439 011 456 Address: Melbourne, VIC
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.